Return and Exchange Policy

Return, Refund, Exchange, and Shipping Policy

Dear Customers,

At KutKut, we deeply value your relationship with us and are committed to making your shopping experience as seamless and enjoyable as possible. We strive to accommodate your requests to the best of our ability, ensuring customer satisfaction. Below is our detailed Shipping, Return, Refund, and Exchange policy to guide you through the processes.

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Shipping Policy

We partner with some of the top logistics companies to ensure the timely and safe delivery of your products. Here are the details of our shipping policy:

1. Free Shipping: We offer free shipping on all orders within India, whether Prepaid or COD (Cash on Delivery).

Please note that COD facility is not available if delivery is requested through local facilities like Porter.

 

2. Delivery Timeline:

Delhi-NCR: 1-3 days

North India: 3-5 days

Rest of India: 5-7 days

 

3. Video Proof for Missing Items: In the event of any missing items, we require a parcel opening video for any claims to be processed. Complaints without video evidence will not be entertained.

4. Delivery Delays: While we strive to deliver your products as per the estimated timelines, unforeseen events such as shipping partner delays, strikes, or adverse weather conditions may impact delivery times. Rest assured, we will do our best to ensure timely delivery.

 

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Exchange Policy

By purchasing from KutKut, you agree to our terms and conditions. We encourage all customers to review product descriptions and images carefully before placing orders. Should you need more information regarding size, color, or other product specifications, feel free to contact us on WhatsApp at +91 9205002160.

1. Product Details:

Minor color differences may occur due to the screen resolution of your device or lighting during photography.

Handcrafted, block-printed, or embroidered products may have minor inconsistencies, which are part of their unique manufacturing process.

 

2. Non-Exchangeable Items:

Sale and Discounted Items: Purchases made during sales or discounts are non-refundable and non-exchangeable.

 

3. Exchange Eligibility:

Only products that are unused, unworn, unwashed, and undamaged are eligible for exchange.

KutKut does not guarantee against post-wash fabric shrinkage or color bleed.

 

4. Exchange Request Timeline:

Customers must inform our team within 48 hours of receiving the product to request an exchange by contacting +91 9205002160.

You will need to get an acknowledgment from our team to proceed with the exchange.

 

5. Return Address:

Address for exchanging products:

KutKut, B144 Phase 2, Noida, Uttar Pradesh 201305

 

6. Exchange Shipping:

The cost of exchange shipping is the customer’s responsibility and is non-refundable.

We recommend using traceable shipping methods to ensure the safe delivery of exchanged items.

Alternatively, you can use our reverse pick-up service, available at Rs. 100 per product.

KutKut will not be responsible for lost shipments. Please take acknowledgment from the courier person regarding the number of products being dispatched with their signature and contact details.

 

Refund Policy

We strive to ensure that you are satisfied with your purchase. However, in case a refund is necessary, our policy is as follows:

1. Refund Request: To request a refund, you must return the item in unused, unworn, unwashed, and undamaged condition, along with the original tag and box.

2. Refund Deduction:

A Rs. 100 deduction will be made for return shipping charges if you opt for our pick-up service.

No deductions will be made if you send the product back at your own expense.

 

3. Refund Process:

Once the product is received at our warehouse and inspected for condition, we will initiate the refund process.

Refunds will be processed within 7 days of receiving the returned product.

 

4. Refund Mode:

Refunds will be credited back through the same payment method used for the purchase.

 

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Important Notes

Customer Service: For any inquiries or further clarifications, feel free to reach out to us via WhatsApp at +91 9205002160.

Customer Responsibility: We urge you to ensure that the product is packed securely and correctly before returning. KutKut is not responsible for any damage caused during return transit.

No Warranty on Product Wear: KutKut does not guarantee or provide a warranty on fabric performance after washing, including shrinkage or color fading.

 

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We hope you enjoy your shopping experience with KutKut. Your satisfaction is our priority, and we are always here to assist you with any concerns you may have.

Thank you for choosing KutKut!